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The IT/ITeS Sector of India

Information Technology enabled Services (ITeS) are also known as web-enabled services. They certainly play a crucial role in contributing to the Indian Economy. In fact, the IT/ITeS sector is the fastest-growing sector in India and provides job opportunities to various fields like biotechnology, technical, accountancy, etc.

ITeS includes:

  • Legal Process Outsourcing
  • Business Process Outsourcing
  • Knowledge Process Outsourcing
  • Game Process Outsourcing
  • Back Office Operations
  • Logistics Management
  • Call Centres

They also include other services such as Electronic Customer Relationship Management (e-CRM), Medical transcription, coding, data mining and processing, electronic publishing, etc. 

History of the Indian IT/ITeS sector

1968 – The existence of the Indian IT sector was possible due to the birth of TATA Consultancy Services (TCS) in 1968. Firstly, the company started providing information technology services. 

1974 – Burroughs, a computer manufacturing company in Detroit, offered TCS a partnership. In short, the partnership was to export programmers to an American client. 

1984 – However, the government considered IT as an industry only after 1984. Furthermore, it was in this year that Rajiv Gandhi became the prime minister. Consequently, he introduced the New Computer Policy (NCP). The company offered reduced import tariffs on hardware and software. Subsequently, they saw a reduction of up to 60%.

Top 5 IT/ITeS Companies in India

TATA Consultancy Services (TCS) – Founded in 1968, TCS is one of the biggest companies in India and around the world today. Additionally, it has 285 offices across 46 countries and a total of 58 subsidiary companies. 

Tech Mahindra – Founded in 1986 by Anand Mahindra, Tech Mahindra is one of the top Indian brands in the world. Headquartered in Pune, it has over 150 companies across more than 100 countries.

Wipro – With offices spread across 6 continents and headquartered in Bangalore, Wipro is one of the leading IT companies in the world. The company was founded in 1945.

Infosys – Four decades of experience and clients in 50+ countries later, Infosys is a global leader in digital services and consulting. The company, which is headquartered in Bangalore, was founded in 1981.

Hindustan Computers Limited (HCL) – With a worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, HCL has made its mark on the global map. Founded in 1976, the company expands across 50 countries.

Source:ibef.org

In essence, the IT sector consists of 2 main components: IT and BPO. The contribution of the sector increased from 1.2% in 1998 to 7.7% in 2017. In the fiscal year 2020, the sector contributed a little less than 8% to the country’s GDP.

Scope for growth in IT/ITeS Sector

The sector is growing in a very healthy way. Hence, the scope for growth of the IT sector in India is humongous. In fact, the IT sector recently created 3 million jobs and employed around 1.3 million people with the number expected to grow.

While a lot of industries are facing the effects of the pandemic in the wrong way, the IT industry is an exception. According to Nasscom, the industry will grow by 2.3% in 2020-21.

Job opportunities in IT/ITeS Sector

The IT sector offers a wide range of jobs. Some of these include:

  • Customer Care Specialists
  • Customer Service Executives
  • Business Development Managers
  • Technical Support
  • Phone Banking Officers
  • Call Center Executives
  • Document Specialists
  • Marketing Executives
  • Service Desk Analysts
  • Call Center Analysts
  • HR Executives
  • Customer Support Associates
  • Tele callers
  • Tele Calling Executives
  • Sales Associates

If you are looking for a career opportunity in ITeS Industry contact us or visit our page.

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