Our StoryExcellence through innovation has been our hallmark throughout our corporate journey.
HOW IT ALL BEGAN
This is when we started our journey. We took advantage of the fast growth in the IT-enabled services industry in India and established BRP Technologies, a partnership firm, in Vanasthalipuram, Hyderabad. Our primary area of work was medical transcription for the American healthcare industry. We were also into medical transcription training and trained hundreds of students and prospective employees. We began with a team strength of less than a dozen people, grew to over a 100 in 5 years. We were one of the very few companies in Hyderabad offering medical transcription services to US hospitals and physicians directly. We also collaborated with two American transcription companies and provided them with our medical transcription services on a contractual basis. Our areas of specialization were not limited to a few medical specialties but to a wide range of specialties including STAT transcription services and OP notes with very short turnaround times. There were many startups in this industry that couldn’t sustain for more than a few years but we managed to grow exponentially because of our commitment to quality and client satisfaction.
TIME TO DIVERSIFY
We were aware of the ever-changing landscape of medical documentation and leaps in voice recognition technologies. We realized it was time to diversify and look for other healthcare related opportunities. We got an opportunity to get associated with an American company offering medical billing services to US hospitals & physicians and we gladly took it. Initially we had a challenging time training our teams, creating processes and managing workflows. Unlike medical transcription, medical billing was much more complex and required highly skilled workforce to successfully manage revenue cycles of physicians. This also involved operating a night shift of accounts receivable callers whose role was to follow up with insurance companies and patients to maximize revenues for our physicians. Our business expanded when we got another opportunity to successfully help set up and run a medical billing company in Bengaluru.
A MAJOR MILESTONE
We established a new company MedConverge LLC in Atlanta, GA. With our years of experience and expertise we were able to carve a niche for ourselves in the revenue cycle management industry very quickly, adding new clients at a fast pace. Our services covered every aspect of US physician revenue cycle management including a gamut of services which very few companies offer even to this day. We also established MedConverge Healthcare Services Pvt Ltd., in Jubilee Hills, Hyderabad, during this phase of our growth. By setting up our own company in the US, we stopped being dependent on third parties and this helped us grow organically. We set up new systems and processes that helped our teams in the US and India work together seamlessly to meet the highest possible quality levels and client satisfaction. Here in India we expanded our activities into commercial training and tied up with many colleges which offered our training programs as part of their curriculum.
Our TeamMeet our team, together they bring enormous experience, wisdom, and joy to our organization.
Our Management TeamWith over 50 years of combined experience, they bring unparalleled insights and knowledge to the table.
A serial entrepreneur with a keen understanding of the diverse needs of independently owned healthcare practices. A natural and resourceful leader with versatile project management ability. With over 15 years’ experience in healthcare RCM, she has helped hundreds of physician practices succeed and grow. She is an animal lover, a yoga enthusiast, and enjoys painting.
A visionary entrepreneur with the astute ability to foresee industry trends and monetize them, an expert risk mitigator with over two decades of experience in the US healthcare space. A postgraduate in life sciences, he is also one of the very early entrants in the medical transcription business in the late 90s. A passionate animal lover, he loves to spend time with his dogs and is involved in social causes.
Senior member of our management team known for her integrity, leadership, technical expertise and team building skills with over 20 years of experience of broad-based management in operations and support. She excels at strategic planning, building high performance teams, project management and implementing best practice methodologies and continuous improvement programs.