Personality development & communication skills

PERSONALITY DEVELOPMENT

Personality is the collected traits, attitudes, and behaviors that define a person. Likewise, personality Development is enhancing these skills and learning to transform weaknesses into strengths. Developing one’s personality is possible with the right guidance. 

According to ‘Art of Living’ these tips help in developing one’s personality: 

• Be kind to yourself.
• Give space to imperfection.
• Spontaneity.
• Be light in mind and heart.
• Be warm and approachable.
• Learn to let go.
• Stay calm with the power of breath.

A person’s personality is like the window to their soul, and a person with a good personality has better chances of standing out than one who doesn’t. An employee needs to have an excellent personality to leave a lasting impression on their clients’ minds. 

In this 30-day course, the learner, with the help of experts in the field, masters developing their personality. Who knows? This course could be the start of a new you!

GROUP DISCUSSIONS

Group Discussions essentially mean a group of people working with one another, who share or exchange information to achieve a goal collectively. Many organizations and institutions use group discussions to assess their employee’s skills. These discussions usually have one person mediating the whole discussion while everyone gets a chance to present their opinions. Body language also plays a vital role in group discussions and gives an insight into the person’s personality by the way they speak, listen, and sit.

As an employee, a person must be skilled in group discussions. Having this skill helps the person to become more confident and ensures active participation in group activities.

This course teaches a lesson on preparing for group discussions and having equal chances to show your skills as a group.

COMMUNICATION SKILLS

Communication skills are probably one of the most sought-after skills in employees. An employee must have good communication skills so as to advance in their careers. A person with good communication skills can create change in their area of work. Moreover, they can impact their workplace and society.

One of the primary skills every employee must have is good communication skills. These communication skills, notably, add brownie points to them.

Our Personality Development course helps learners improve their communication skills and become more confident.

BUSINESS ETIQUETTE

Business Etiquette refers to a set of rules to be followed by the employees in the workplace. An employee following business etiquette is bound to earn the respect of their co-workers. Some of the most common rules in business etiquette are:

• Introducing oneself the correct way
• Being punctual
• Dressing appropriately
• Body language
• Avoiding gossip
• Being hygienic
• Showing gratitude

All these rules together make a lot of difference in the way others perceive someone. Be it the corporate world or any other, having the right business etiquette is very important, especially if the employee wants to make a lasting impression.

Given these points, this course will help learn the dos and don’ts of business etiquette and help the learner master them.

E-MAIL AND TELEPHONE ETIQUETTE

Email & Telephone Etiquette are vital points in how a customer views your company. Hence, the callers who speak or mail the customer must ensure they follow the rules correctly to establish the company’s right image. 

Firstly, some of the telephone etiquette rules are: 

• Introduce oneself in the right way.
• Never be rude to a customer.
• Treat the customer with respect.
• Use appropriate language.
• Take notes.
• Speak with a clear voice.
• Answer questions honestly.
• Always check for missed calls and voicemails.

Secondly, some of the email etiquette rules are:

• Use proper grammar.
• Use proper punctuation.
• Include a professional signature block.
• Beware of the cultures of different people.
• Reply to every email.
• Proof-reading is a must.
• Use professional and classy fonts.
• Check the whole email thoroughly before sending it.

While talking face to face does leave an impression, contacting someone over the phone or an email is more complicated. Additionally, many people are not well-versed with email and telephone etiquette, which doesn’t help them in their careers.

With our special training sessions lessons during the program, learners can master these skills in no time, thanks to our experts.